Standard terms and conditions


Consultation Fee

Consultations for skin treatments are chargeable and do not go towards future treatment. A £50 deposit is taken for consultations, injectable and other treatments with our CMedical team. Unfortunately due to appointment demand if you fail to give us 24 hours’ notice or do not attend your consultation the deposit will not be non-refundable.

CMedical Treatment Courses

All our treatment courses are valid for 15 months from the date of purchase. It is highly recommended that you maintain the frequency of appointments as recommended by your practitioner to ensure that you are able to have all purchased treatment sessions within the 15 months. We will notify you via email in advance of when your treatment sessions are nearing expiry. It is your responsibility to notify us if you are on any medication, change medication or have any medical conditions, including pregnancy, that prevent you from fulfilling your treatments, whereby your course can be put on hold.

If you are not receiving the expected results from your treatment course you have the option to swap your treatment course for an alternative treatment of the same value (excludes retail products). In the event of selecting a cheaper treatment course no refund with be given, you may choose a treatment of higher value but the difference must be paid. All course prices are subject to change without prior notice.

Recommend a Friend

Referring friend: We will add £50 to your account for each friend you recommend. Can only be redeemed when the referring friend purchases their first treatment, with a minimum spend of £150. There’s no maximum number of friends you can refer. You can store up to 2 referral rewards on your account, i.e. a maximum of £100 to be redeemed against a treatment purchase. Refer a friend scheme excludes products. To redeem your reward, you must also spend a minimum of: £100 with 1 friend on account or £150 with 2 friends on account. Not to be used in conjunction with any other offer. No cash alternative.

Referred friend: Receive £50 off your first treatment. Minimum spend of £150. Cannot be used in conjunction with any other offer. Normal consultation rules apply.

Rewards for Reviews

Leave a review on either our TrustPilot or Google Review platforms and be entered into a monthly draw to win a £25 CMedical gift voucher. Winners are picked at random. One review entry per person per platform. If the winner does not respond to contact from Marketing within one month, another winner will be picked. Voucher expires 3 months from issue.